SIMILAR TO E-TICKETS WHEN YOU FLY, CARNIVAL PROVIDES ALL DOCUMENTS TO BOARD YOUR CRUISE ONLINE.
THESE DOCUMENTS WILL BE MADE AVAILABLE 7 DAYS BEFORE YOU DEPART BY GOING TO
https://mydocuments.carnival.com/
YOU WILL NEED YOUR BOOKING NUMBER, WHICH IS LOCATED ON YOUR EMAILED INVOICE. CONTACT US AT SPRINGFLINGERS@GMAIL.COM IF YOU DO NOT HAVE YOUR BOOKING NUMBER.
FREQUENTLY ASKED QUESTIONS
Q. What do I need to access the electronic cruise document?
A. You will need the booking number, last name of a guest in the cabin, ship name and sail date.
Q. When will I be able to view my electronic document?
A. 7 days before departure.
Q. Will I need to print the entire document?
A. No, at minimum you will need to print the page with the Sail & Sign Account and Guest Cruise Ticket Contract information, read, complete, sign to present at embarkation. Additionally the luggage tag will need to be printed, one for each bag being checked-in.
Q. Will I need any additional documentation besides the required pages from the electronic document?
A. Yes, proper photo identification is required for all guests 16 years of age or older. Please verify the Before You Sail section of your document for complete identification requirements.
Q. If I make change to my reservation, when will the changes be reflected in the electronic document?
A. Most changes will be reflected the next time you log on and access the electronic document.
Q. How soon will my hotel information be available in the electronic document?
A. Most hotel information will be available 7-14 days before departure.
Q. I don’t have a color printer; does my bag tag need to be printed in color?
A. No, the bag tag can be printed in black and white, simply follow the instructions on the luggage tag page.
Q. The website does not recognize my booking details, who should I contact.
A. Contact Sistah Sojourn Travel Club at info@sistahsojourn.com or 1-708-3-SISTAH.
Q. Prior to accessing my electronic document I completed my FunPass registration, why does the FunPass status in the booking summary in the document shows Incomplete?
A. One or more of the other guest may have not completed their FunPass and therefore the status for the cabin is shown as incomplete. To verify your individual FunPass status within the document, go to page 3 where all guest in the cabin are listed indicating their FunPass status.
Q. My electronic document has a Boarding Pass and After Your Cruise form; if I complete my FunPass registration do I also need these forms?
A. No, login to www.carnival.com/mycruise and complete your FunPass registration. Once all the required information is provided and your status is shown as Complete, you can login again and access your electronic document. You will notice that your FunPass status has been updated and the Boarding Pass associated to your name is no longer included. Once all guests complete their FunPass registration showing a status of Complete the After Your Cruise page will no longer be part of the document.
Q. I am being advised that my booking is on hold. Why is this happening?
A. Call Sistah Sojourn Travel Club and we'll check to determine why the booking is on hold. Since we are booking as a large group, it is possible that Carnivel is still processing the entire group.
Q. Will the luggage tag being provided with the electronic cruise document be used when leaving the ship.
A. No, for debarkation purposes new luggage tags are distributed and the luggage tag used for embarkation can be removed.
Q. Is Carnival's electronic cruise document compatible with Firefox and Safari?
A. Yes, Carnival’s electronic cruise document site is now compatible with Firefox and Safari. Documents can also be viewed with Internet Explorer as well as the AOL browser.
Q. If I have prepaid my gratuities, do I receive a coupon?
A. No, on the page containing the Guest Cruise Ticket Contract Acknowledgement the amount of prepaid gratuities will be noted.